In Exchange 2010, users can easily create call answering rules to have a call answered based on the specified conditions. Users can create rules to answer calls from specified callers or Contacts in a certain way, handle calls differently based on their availability (Free/Busy status) or time of day. The call answering rule will only be triggered when all the associated conditions are met. In this post, I will cover: The different classes of conditions supported in UM 2010 How does UM go about evaluating a given set of call answering rules This article assumes that you have read my previous post Call Answering Rules (Part I) - Creating your first Call Answering Rule.

Tuesday, February 16, 2010, Chun Yong Chua

Administration, All, Exchange 2010